Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at citystats@teelaeg.com or at phone 010-800-23548

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at citystats@teelaeg.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at citystats@teelaeg.com.

We want you to love your order. If not, here’s how returns and refunds work:

1. Eligibility

• Items must be unused, unworn, and in original condition.

• Return must be requested within 14 days of delivery.

2. How to Return

• Contact our support team with your order details and reason.

• Once approved, return via any Teela store or ship it back (return shipping is your responsibility).

3. Refunds

• Refunds are processed within 3–5 business days after receiving and inspecting the item.

• You’ll be refunded to the original payment method or cash in-store.

• Shipping fees are non-refundable.

4. Exchanges

• We do not offer direct exchanges. Please return the item and place a new order.

5. Non-Returnable Items

• Due to hygiene, we don’t accept returns on underwear, swimwear, or earrings, unless faulty.

6. Faulty or Damaged Items

• Contact us immediately with photos and order info.

• We’ll arrange a replacement or refund.

For any help, reach us at +20 108 002 3548.